Terms & Conditions

 LAST UPDATED ON: 11 JULY 2019

PREAMBLE

LUXURY WORLDWIDE SERVICE (hereinafter referred to as “LWS“) is a simplified joint-stock company (French « société par actions simplifiée ») with a share capital of 3,000 euros whose registered office is located at 10 rue de Penthièvre, Paris (75008). LWS is registered with the Paris Trade Register under number 812 823 292. 

LWS is a luxury concierge service with a clientele formed of professionals and private individuals. LWS offers a vast array of top tier services, catering to the most specific demands of its clients. 

LWS mainly acts as an intermediary between its client members and the providers of goods and services with whom it conducts business. 

The LWS concierge service member (hereinafter referred to as the “Member“) submits his/her request to LWS, which is committed to satisfying the request as soon as possible with the participation of the providers of goods and services that make up its network. 

By adhering to LWS concierge service, the Member accepts, without restrictions or reservations, these Terms and Conditions (hereinafter referred to as “Terms and Conditions“), which supersede any other document published by LWS (be it commercial or legal in nature). The Member’s adherence to the Terms and Conditions must be made known explicitly, as a Member’s implicit adherence will not be accepted. 

LWS’ decision not to apply any provision of these Terms and Conditions should in no way be construed as a waiver of any such provision. 

Should any provision of the Terms and Conditions be deemed null and void, this shall in no way automatically entail the nullity of any other provision of the Terms and Conditions.

Each Member must have the capacity to sign contracts and to enter into a legally binding relationship with LWS and its commercial partners. 

As appropriate, the Member will be brought into relationship with the providers of goods and services with whom LWS conducts business. The Member is responsible for acquainting him or herself with the Terms and Conditions and/or sale of LWS’ commercial partners. 

I.  LWS CONCIERGE SERVICE MEMBERSHIP

1.1 To become a Member of LWS concierge service, the Member must submit a signed membership form, to which shall be attached these Terms and Conditions.

1.2 The submission of the LWS membership form does not guarantee that the membership request will automatically be accepted by LWS. The LWS membership committee must first review the request in question. A decision regarding the membership request will then be made within a maximum of seventy-two (72) hours. If the re-quest is not accepted within this timeframe, it should be presumed refused by LWS. 

1.3 Should a member be accepted by LWS, he will receive a specific member number by email. This number will be provided to her or him within twenty-four (24) hours, as of the full payment of the membership, as defined below.

1.4 This member number is exclusively meant for a personal use.

1.5 The Member’s subscription to LWS concierge service is strictly for personal use. It is the Member’s responsibility to ensure that no one else uses the service in his/her name. The advantages of the LWS membership are solely personal and may not be transferred to a third party. Likewise, the advantages linked to a service or good provided by a LWS partner are solely personal and may not be transferred to a third party without prior consent from LWS and the provider of goods or services in question, as may be required. 

1.6 Each Member agrees to provide accurate and complete details regarding his/her marital status as well as his/her bank information at the time of his/her subscription to LWS concierge service. The Member must promptly inform LWS of any change regarding this information. LWS may in no way be held responsible for any incorrect or false Member information that is communicated to its partners. 

1.7 LWS offers four types of membership : 

  • The “TRAVEL CLUB“ annual membership qualifying for a one (1) year unlimited and worldwide access to a concierge who handle your reservation requests from 9:00 AM to 8:00 PM, seven (7) days a week, for an amount of six hundred (600) euros, all taxes included.

  • The “OCCASIONAL ASSISTANCE“ monthly membership qualifying for an unlimited and worldwide access to LWS concierge service 24-hours a day, for thirty (30) days, for an amount of nine hundred (900) euros, all taxes included.

  • The “ELITE“ annual membership qualifying for a one (1) year unlimited and worldwide access to LWS concierge service from 9:00 AM to 8:00 PM, seven (7) days a week, for an amount of four thousand and five hundred (4.500) euros, all taxes included.

  • The “INFINITE“ annual membership qualifying for a one (1) year unlimited and worldwide access to LWS concierge service 24-hours a day, seven (7) days a week, for an amount of nine thousand (9.000) euros, all taxes included.

  • The “CORPORATE“ annual membership qualifying for a one (1) year unlimited and worldwide access to LWS concierge service, for an amount only establishable by a specific quote.

1.8 A year that is started is owed in its entirety, regardless of the membership start date, except in instances where the Member and LWS have explicitly agreed on a pro rata temporis membership. Should the Member elect not to use the services offered by LWS, he/she has no claim to reimbursement. 

1.9 LWS reserves the right to terminate, at its own initiative, any membership in the following situations: violation of any provision of the Terms and Conditions, misuse or fraudulent use of the membership by the Member, conduct that is injurious to LWS’ interests and/or falsification of information submitted to LWS or its partners. Should the agreement be terminated by LWS following any such situation, the Member has no claim to any compensation from LWS. 

1.10 Should any of the situations outlined in the preceding paragraph arise, the Member will be notified of the termination of the agreement between LWS and the Member by registered letter with acknowledgement of receipt; the agreement termination will take effect fifteen (15) days following the Member’s reception of the letter. 

1.11 The Member also has the right to terminate, at his/her own initiative, the agreement with LWS in the following situations: violation of any provision of the Terms and Conditions or misuse or fraudulent use by LWS of the Member’s confidential or personal information. Should the agreement be terminated by the Member following any such situation, LWS has no claim to any compensation from the Member. 

1.12 In such situations, the Member must notify LWS of the termination of his/her agreement with LWS by registered letter with acknowledgement of receipt; the agreement termination will take effect fifteen (15) days following LWS’ reception of the letter. 

II.  USE OF LWS CONCIERGE SERVICE

2.1 Following LWS’ approval of the membership request, the applicant member will become an effective member of the LWS concierge service and will receive a strictly personal member number.

2.2 Once membership is effective, the Member may transmit his/her requests by the following means : 

  • Telephone

  • Text message

  • WhatsApp

  • Email

2.3 Each request must be as precise as possible in order for LWS to process it under the best conditions. 

2.4 In handling member requests, LWS acts as an intermediary between the Member and the providers of goods and services with whom it conducts business. The services and goods requested by the Member must be in accordance with public order and morals. LWS will not handle any request that does not comply with this ethical, legal and moral framework, which can vary depending on the country where the request is to be executed. 

2.5 LWS is committed to promptly handling Member requests under the best conditions. 

2.6 The products and services proposed in response to a Member’s request will depend on the availability, at the time of the request, of providers of services, where a service is requested, and of providers of goods, where goods are requested. However, in situations where no providers of goods or services are available to satisfy the request, LWS will make every effort possible to propose alternative services or goods as quickly as possible. Should the Member not find the proposed alternative services or goods to his/her satisfaction, LWS may suggest cancelling the request; in such a situation, the Member has no claim to any compensation from LWS. 

2.7 Prior to fulfilling a request, LWS will advise the Member of the associated fees proposed by its partners, and the fees associated with the goods and services will be charged exactly as communicated to the Member by LWS. The request will only be fulfilled following the Member’s approval of the fees proposed by LWS. 

2.8 The Member can pay the fees associated with his/her request by a variety of means depending on the arrangement made between the Member and LWS :

  • The payment can be made directly by the Member to the provider of goods or services by cheque, credit card, wire transfer or any other means agreed upon;

  • The payment can also be deducted directly from the Member’s bank account in instances where the Member has authorized LWS to use his/her credit card.

2.9 The Member’s payment must be made according to the terms agreed upon by LWS and the Member, i.e. the day the request is validated by LWS, the day the provider’s invoice is received by the Member or the day the goods requested are delivered. The terms of payment may vary depending on the provider’s Terms and Conditions of service or sale. 

2.10 Any amount outstanding at the due date of the invoice will automatically and without prior formal notice be subject to a late payment fee of 1.5% interest (charged on a monthly basis) of the amount before taxes of the invoice. 

2.11 In cases of late payment by the Member, orders or delivery of goods may be cancelled without prior formal notice to the Member and without prejudice to compensation and/or to any rights of recourse available against the Member. 

2.12 All expenses incurred and disbursements made by LWS in the fulfillment of a Member’s request must be reimbursed to LWS by the Member upon presentation of the expenses and disbursements to him/her.

III.  USE OF THE TRAVEL CLUB MEMBERSHIP

Hotel Reservation Payment

3.1 Your credit card is charged in full at the time you book a reservation. The amount you pay is the amount charged to us by the lodging vendor and the booking fee retained by us for booking the reservation. You authorize us to charge you for the total reservation price, which includes the amount shown for the reservation plus recovery of the tax charges and booking fee. Upon charging your credit card, you authorize us to complete your lodging reservation on your behalf, including making payment arrangements with the suppliers.

3.2 Your credit card will be charged in the equivalent United States Dollar Amount, regardless of the currency displayed.

Guaranteed Savings on Every Reservation

3.3 We guarantee our members the best rates every time. While we work hard to ensure we provide the best rates, there will be instances when better rates are offered elsewhere. If you do find a better rate for the same hotel, room type and rate type (refundable or non-refundable), we want to beat that rate by:

  • $10 per night guaranteed savings at 3-star hotels up to $20

  • $15 per night guaranteed savings at 4-star hotels up to $45

  • $20 per night guaranteed savings at 5-star hotels up to $60 or up to $100 on reservations $900 or more

Simply email the link to members@luxuryworldwideservice.com and we will confirm your booking the same day.

*Reservations within 5 days of arrival are excluded from our Best Rate Guarantee Policy. Best Rate Guarantee cannot be used with any other promotional offer including booking credits and discounted gift cards.

Guaranteed Savings General Terms

3.4 The “Guaranteed Savings” policy applies only to online rates available to the general public at the time and date of booking and excludes rates or discounts that are not available to the general public, including, but not limited to, corporate, group, charter, meeting/convention, AAA, government/military, and senior citizen rates/discounts. Maximum one room per member per stay. Cannot be applied to multiple reservations for the same room and dates. Multiple claims for consecutive nights at the same hotel is prohibited.

3.5 The “Guaranteed Savings” policy does not apply to hotel rooms booked through or in combination with frequent stay, loyalty, points, or other reward type programs, rooms booked through coupon promotions, won through contests or sweepstakes or transferred, or rooms booked on opaque websites that do not allow you to see the name of the hotel until your reservation is complete (such as Hotwire’s “Hot Rates” or Priceline’ “Name Your Own Price”).

3.6 The “Guaranteed Savings” policy applies to the total cost including taxes and booking fees. Furthermore, the “Guaranteed Savings” only applies if the total competitor cost is lower than the one offered by LWS. Promotional packages, deals, or bundles that may include additional amenities such as parking, meals, or entertainment are not eligible.

3.7 LWS reserves the right to deny any claims that cannot be verified, do not meet eligibility requirements, or for which you have provided incomplete information.

LWS will not be liable for the payment of any refunds under the “Guaranteed Savings” policy with respect to rates loaded in error by another party or any printing, typographical, administrative, or technological errors in materials relating to rates provided by other parties.

3.8 Void where prohibited by law. LWS reserves the right to modify or cancel the “Guaranteed Savings” policy at any time without prior notice. Any modification will be effective upon posting of modified “Guaranteed Savings” Terms and Conditions on the LWS website. Any cancellation will be effective upon removal of references to the “Guaranteed Savings” policy from luxuryworldwideservice.com

3.9 If you wish to make a change or cancel your reservation, you must email members@luxuryworldwideservice.com

IV.  LWS RESPONSIBILITIES

4.1 In acting as an intermediary and broker, LWS is held only to an obligation of means and not of results. Therefore, LWS cannot incur any liability of any kind, no matter the motive, as only the provider can be deemed responsible in situations where a Member’s order is not executed. In the event where an order is not executed or is partially or poorly executed, the Member must submit his claim to the provider of services or goods with whom he/she has been put into contact through LWS. 

4.2 In the event where LWS delivers a good ordered by a Member, such delivery should in no way be interpreted as an indication that the good was directly purchased from LWS, as LWS acts solely as an intermediary between the Member and the provider of goods.

 

V.  CONFIDENTIALITY

5.1 LWS is committed to scrupulously upholding the confidence of its members. 

5.2 In adherence to its deluxe concierge service ethic, LWS is also committed to using the confidential information provided by its members in the context of their relationship with LWS for strictly and exclusively private purposes. 

5.3 Finally, LWS is committed to protecting the confidential information of its members. 

5.4 As dictated by legal requirements, and in order to comply with French CNIL (« Commission Nationale de l’Informatique et des Libertés ») standards, LWS stores its members’ information in accordance with the regulatory conditions in force (declaration number 1979421 v 0). 

5.5 Pursuant to the provisions of the law of January 6, 1978 regarding computer science, files and liberties (« la loi du 6 janvier 1978 relative à l’informatique, aux fichiers et aux libertés »), the members have a right to access, correct and delete the information concerning them that is stored by LWS.

 

VI.  DEFAMATION

6.1 Pursuant to the provisions of the law of July 29, 1881 regarding the freedom of the press (« la loi du 29 juillet 1881 relative à la liberté de la presse »), LWS reserves the right to bring legal action against any author of defamatory or libelous comments regarding its organization or one of its organization’s members. 

6.2 In this respect, any allegation or accusation likely to be prejudicial to the honor or consideration of LWS or of one of its employees, whether made directly or reproduced, is liable to prosecution.

 

VII.  DISPUTES AND APPLICABLE LAWS

7.1 The laws applicable to these Terms and Conditions and to any relationship between LWS and its members are the laws of France. 

7.2 In the event of a failure to comply with the Terms and Conditions, the Member will be held liable. 

7.3 In the event of a dispute between LWS and the Member, the Member should first contact LWS in order to find an amicable solution. 

7.4 Should no amicable solution be found, the dispute, whatever its nature or cause, shall be referred to the courts of France.

Contact Us

Questions, comments and requests regarding these Terms should be sent by email to contact@luxuryworldwideservice.com